Terms and Conditions

For the purpose of this document the following words shall have the following meanings:

1. “The Company” shall mean Vanna construction Ltd trading as Vanna construction
2. “The Customer” shall mean the person or organisation for whom The Company agrees to carry out works & / or supply materials on their behalf
3. “The Operative” or “The Engineer” shall mean the representatives appointed by The Company
4. “The Quote” or “The Estimate” shall mean the pricing documents provided by The Company to The Customer
5. ”The Works” shall be defined as the tasks which The Customer has instructed The Company to undertake

Website T&Cs :

Use of this web site is subject to the following terms and conditions. By using the web site you agree to be bound by these terms and conditions.

  1. This web site is owned and operated by The Company.

  2. The rights in the design, pictures, logos, photographs and content of this web site are owned by or licensed to The Company.  They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this web site, except where expressly granted. You may view or print individual pages only for your own personal use.

  3. You agree and acknowledge that the information and views contained anywhere on the web site shall not in any way constitute professional advice and that any advice or information you may receive through the web site is in no way a substitute for professional advice.

  4. You agree to indemnify The Company against any and all losses, liabilities, damages, expenses or costs incurred or suffered and any claim or legal proceedings brought or threatened arising out of your use of the web site.

  5. Any details that you provide to us which enables us to identify you are held and processed in accordance with our privacy policy.

  6. The Company is not liable for any damages or losses resulting from your use of this web site.

  7. The Company cannot promise that the web site will be uninterrupted or entirely error free. The web site is provided on an “as available” basis. The Company will not be responsible to you if we are unable to provide the web site for any reason beyond our control.

  8. The web site may contain links to other web sites not owned or operated by us. The Company makes no representation or warranty as to the accuracy, completeness or authenticity of the information or opinions contained in these web sites. Any link to another web site shall in no way be construed as an endorsement of the web site by The Company.

  9. The Company reserves the right to change this web site or these terms and conditions at any time. If you continue to use the web site after such changes you will be bound by the new terms and conditions.

  10. These terms and conditions and your use of this web site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

  11. Your statutory rights are not affected by these terms and conditions.


Project & Maintenance T&Cs :

The Company reserves the right to refuse or decline The Works at its own discretion.  Where The Company agrees to carry out the Works for The Customer those works shall be undertaken by the designated Operative of The Company at its absolute discretion.

Where projects are presented as The Estimate, this is defined as a variable cost where actual time spent for individual tasks is noted by The Operative and billed accordingly.  Where projects are presented as The Quote, they are fixed price projects where the time noted on The Quote is the cost that will be billed. The only element within a project presented as The Quote which is variable is a price for certain materials that have been defined as “The Estimated price or quantity” within The Quote.

The Customer accepts that increases in supplier costs for listed parts beyond the control of The Company, and any error in the manifest when The Estimate or The Quote was prepared, may need to be passed to The Customer.

The Company will not leave site for more than 2 days in a row without prior discussion and agreement with The Customer.  The Works will be carried out using appropriate skill, care and attention. Any delays or issues during progress will be discussed with The Customer and any which impact upon The Estimate’d completion date will be discussed and agreed.

The Company will provide everything necessary (unless stipulated in The Estimate or The Quote) to complete The Works and will be responsible for carrying out The Works properly and efficiently.  All materials supplied will be new and fit for purpose, unless agreed otherwise with The Customer.

All materials supplied for The Works will remain the property of The Company as until such time as all payments due to The Company for The Works have been paid in full.  All tools and materials left on the site of The Customer during the duration of The Works, and not accounted for as part of The Works, shall remain the property of The Company.

The Customer shall, where practical, ensure there are no obstructions on site, such as blocked paths or driveways, and shall remove all furniture, fixtures and fittings that are necessary for The Company to carry out The Works, unless stipulated within The Quote or The Estimate.  The Customer shall provide suitable access to water, electricity and WC services, unless stipulated within The Quote or The Estimate.  The Customer shall also provide parking permits for the number of vehicles as notified over the appropriate period for the duration of The Works, unless stipulated within The Quote or The Estimate.

The Company will carry out variations to The Estimate or quotation upon written instruction from The Customer using the form supplied, including agreement as to extra costs and increased timescales to complete The Works.

The Company will take full responsibility for The Works, plus any loss or damage sustained to The Customers’ property during the duration of The Works as a direct result of The Company’s actions will be put right at the expense of The Company.

The Company will also meet legal insurance requirements for its employees and provide cover against injury or damage to third party property, under public liability insurance, to the value of £1 million. Evidence of insurance is available upon request. The scope of any remedial works for a third party will be limited to the specific area/damage in question.

The Company is responsible for maintaining safety on site in accordance with legal requirements and keeping the site tidy whilst The Works are in progress.  Rubbish will be removed unless stipulated within The Quote or The Estimate, and discarded of ethically and legally.  When The Works are complete, the site will be left clean and tidy and any legal requirements regarding hazardous waste will be applied.  The cost for this will be determined as part of The Quote or The Estimate.

The Customer agrees to pay The Company the values agreed on the dates agreed, in the method agreed.  The Customer accepts that in some circumstances, advance payments may be required.  If such payments are agreed (including future instalments) The Company will provide The Customer with a VAT invoice at each payment stage, detailing the materials and/or services provided, or to be provided. If any payment is due on project completion, The Customer will provide this via cheque on the day of completion, or due by another method by the date agreed. On project completion an invoice for any outstanding balance will be provided, any part of an invoice remaining unpaid after the due date shall carry interest at the rate of 3% daily until payment in full is received by The Company.

Where the start date is agreed between The Company and The Customer, The Company shall use its best endeavours to ensure that The Operative attends on the date & at the time agreed. However, The Company accepts no liability in respect of the non-attendance or late attendance on site of The Operative/engineer or for the late or non delivery of materials.

The Customer shall accept sole liability to discharge The Company’s account unless he/she discloses to The Company when initially instructing The Company to carry out The Works that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or Partnership) and the name of the third party appears on The Company’s original written documentation, namely – The Estimate or The Quote.

The Company will guarantee all materials used and labour tasks performed for one year from completion of The Works against defects or sub-standard workmanship, additional guarantees may be offered on a project by project basis with written customer acceptance if appropriate.  Any faults arising within this time will be rectified free of charge.  Completion of The Works will be deemed as the final day working onsite. The Customer accepts that if The Company is not notified in writing within 12 months of the completion date of The Works of any defects, The Company will not be liable for rectification of any defects or alleged faulty workmanship. The Guarantee will become null & void if the work or materials supplied by The Company is:

1. subject to misuse or negligence by The Customer
2. repaired, modified or tampered with by anyone other than a non bone-fide Operative or Engineer of The Company

The Company will accept no liability, or guarantee suitability of, materials supplied by The Customer & will accept no liability for any consequential damage or fault thereby caused by installation of that material at the request of The Customer.

The Customer may end the contract with The Company by sending The Company a written notice, if The Company:

1. does not carry out The Works with reasonable skill, care and attention or if The Works stop before it is finished without reasonable cause
2. does not follow The Customers’ instructions without reasonable cause for 14 days after receiving written notice specifying the details of the instructions
3. goes into bankruptcy or liquidation